PUB wants answers from Newfoundland Power over customer complaints, meter accuracy

Alex Kennedy · CBC News

· Posted: Mar 06, 2025 4:19 PM EST | Last Updated: 12 hours ago

Newfoundland and Labrador's Public Utilities Board is asking Newfoundland Power to record a study connected however it ensures the accuracy of its metre readings, pursuing reports of skyrocketing lawsuit bills this past month.

As reported by CBC News connected Wednesday, many Newfoundland and Labrador residents are facing staggering costs for power this wintertime from Newfoundland Power.

A St. John's pistillate told CBC News her powerfulness measure had doubled successful February, contempt not being location for astir of the period and with her vigor turned down.

PC Leader Tony Wakeham called for an probe into rising powerfulness measure prices. On Thursday, the PUB made a move.

In a quality merchandise issued Thursday afternoon, the committee announced a petition that Newfoundland Power reappraisal the measures it uses to "ensure billing accuracy and trim billing volatility," and whether different measures person been considered.

The committee said those findings should beryllium reported by March 21.

It besides wants the institution to springiness reasons for wherefore lawsuit bills accrued recently, and accidental whether oregon not billing errors were detected.

Speaking with CBC News this week, Newfoundland Power spokesperson Glenda Power said cold temperatures and precocious winds contribute to greater powerfulness usage, arsenic heating systems person to enactment harder to support a dependable somesthesia wrong the home.

Additionally, the PUB said Newfoundland Power should counsel of immoderate further measures it plans to instrumentality to supply customers with outgo flexibility and amended connection with customers successful narration to higher bills.

Newfoundland Power, owned by Fortis Inc., is the superior energy distributor successful the state with much than 275,000 customers, according to Canada's Energy Regulator.

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