Nova Scotia Power notifying customers whose data was affected by cyber breach

CBC News

· Posted: May 14, 2025 11:25 AM EDT | Last Updated: 6 minutes ago

Nova Scotia Power says it has begun to notify customers whose information was compromised successful a cyber breach that was archetypal discovered past month.

In an update posted to the utility's website connected Wednesday, Nova Scotia Power said lawsuit information, which whitethorn see addresses, telephone numbers, commencement dates, driver's licence and societal security numbers, and banking information, was taken by an "unauthorized 3rd party" that accessed its systems.

Information taken volition alteration depending connected what accusation had been provided to the inferior by each customer, it said.

Nova Scotia Power said portion it has nary grounds the information has been misused, it has arranged to person TransUnion provide affected individuals with a free, two-year subscription to a recognition monitoring service. 

The inferior said it's moving with cybersecurity experts to find the grade of the breach, and to safely reconstruct and rebuild the systems that were compromised. 

While the breach was archetypal discovered connected April 25, Nova Scotia Power said it has since determined that lawsuit accusation was accessed and taken "on oregon astir March 19, 2025."

Nova Scotia Power has been moving to get the concern nether power by pausing billing and shutting down its online lawsuit portal MyAccount. 

No services person been disrupted arsenic a effect of the incident, the institution said, and precocious fees person been paused.

Nova Scotia Power said it whitethorn instrumentality respective concern days for those affected to beryllium notified by mail. The announcement volition see a telephone fig customers tin telephone to inquire further questions and to registry for the recognition monitoring service. 

The inferior says customers should beryllium vigilant astir immoderate unsolicited communications they receive claiming to beryllium from Nova Scotia Power that inquire for idiosyncratic information.

If you don't person a announcement successful the mail, it means Nova Scotia Power has determined that, astatine this time, your idiosyncratic information has not been impacted by the breach. 

While immoderate experts person antecedently speculated that Nova Scotia Power whitethorn person been the unfortunate of a ransomware attack, the institution has said it won't speculate arsenic an probe is ongoing.