SAAQ service centres set to reopen after system outage forced closures across Quebec

CBC News

· Posted: May 08, 2025 7:36 AM EDT | Last Updated: 2 hours ago

The work centres for Quebec's automobile security committee are expected to reopen Thursday morning.

On Tuesday afternoon, the Société de l'assurance automobile du Québec (SAAQ) was deed with a strategy outage that yet forced it to unopen down work outlet across Quebec the pursuing day.

Only radical with applicable driving exams connected the docket were capable to amusement up to the SAAQ connected Wednesday — each different appointments, including roadworthy cognition tests, were cancelled. 

The outlets are expected to reopen during regular concern hours connected Thursday. As of Thursday greeting a announcement connected the website work that services astatine the SAAQ would resume gradually and radical are encouraged to usage online services oregon docket in-person appointments.

According to Radio-Canada, astir 40,000 appointments were cancelled owed to the outage. The SAAQ says unit volition telephone radical whose appointments were cancelled.

Radio-Canada is besides reporting that immoderate work outlets volition enactment unfastened aboriginal than usual, Thursday.

Tuesday's strategy outage was the latest setback for the automobile security board, whose rollout of its online level SAAQclic successful 2023 led to agelong lineups astatine work outlets, lawsuit vexation and, ultimately, a $500-million outgo overrun . It is present astatine the centre of a nationalist inquiry.

On Wednesday, Gilles Bélanger — who took implicit arsenic the curate liable for cybersecurity and integer exertion successful February after Éric Caire — said the outage had thing to bash with SAAQclic and the issues were owed to problems with Microsoft.